Jordan'S Furniture Customer Service: A Guide To Exceptional Service
The History of Jordan's Furniture
Jordan's Furniture was founded in 1918 by Samuel Tatelman in Waltham, Massachusetts. Over the years, the company expanded to several locations in Massachusetts, Connecticut, and New Hampshire. In 1999, Jordan's Furniture was acquired by Berkshire Hathaway, the holding company of Warren Buffett. Since then, Jordan's Furniture has continued to grow and expand its offerings.The Importance of Customer Service
Jordan's Furniture understands that customer service is essential to its success. The company's philosophy is to treat customers like family, and this is evident in every interaction with the company's employees. Jordan's Furniture has a team of over 1,500 associates who are trained to provide exceptional customer service.Training and Development
Jordan's Furniture invests heavily in the training and development of its employees. All new hires go through an extensive training program that includes customer service, product knowledge, and sales techniques. The company also provides ongoing training and development to ensure that its employees are up-to-date with the latest trends and technologies.Customer Feedback
Jordan's Furniture values customer feedback and uses it to improve its service. The company has a dedicated customer service team that listens to customer complaints and feedback. Jordan's Furniture also conducts regular surveys to gauge customer satisfaction and identify areas for improvement.The Jordan's Furniture Experience
Jordan's Furniture offers a unique shopping experience that sets it apart from other furniture stores. The company's showrooms are designed to be interactive and fun, with attractions like IMAX theaters, laser shows, and even a trapeze school. This creates a memorable experience for customers that goes beyond just shopping for furniture.Delivery and Installation
Jordan's Furniture offers delivery and installation services to its customers. The company has a fleet of trucks and a team of professionals who can deliver and install furniture quickly and efficiently. Jordan's Furniture also offers a white glove delivery service that includes assembly, placement, and removal of packaging.Warranty and Returns
Jordan's Furniture stands behind the quality of its products and offers a warranty on all of its furniture. If a customer is not satisfied with their purchase, Jordan's Furniture has a hassle-free return policy that allows customers to return their items within a certain period.People Also Ask about Jordan's Furniture Customer Service
1. What makes Jordan's Furniture customer service exceptional?
Jordan's Furniture understands the importance of customer service and invests heavily in the training and development of its employees. The company's philosophy is to treat customers like family, and this is evident in every interaction with the company's employees.
2. Does Jordan's Furniture offer delivery and installation services?
Yes, Jordan's Furniture offers delivery and installation services to its customers. The company has a fleet of trucks and a team of professionals who can deliver and install furniture quickly and efficiently.
3. What is Jordan's Furniture's return policy?
Jordan's Furniture has a hassle-free return policy that allows customers to return their items within a certain period. If a customer is not satisfied with their purchase, they can return it for a refund or exchange.